Position contributes to Flex Fitness’ success by promoting the club and company, introducing prospects to the joys of fitness and maintaining a positive member experience for increased member retention. As the “Ambassador of Flex Fitness’ Brand Experience”, the Membership Consultant is required to operate using the three standards of operational excellence: Always Welcoming, Always Helpful and Always Accountable while ensuring the alignment of all Flex Fitness initiatives.

• Model and promote the mission, values and guiding principles of Flex Fitness through appropriate appearance, words and actions.
• Engage in opportunities that positively impact the member experience.
• Adhere to all operational excellence standards related to providing a great member experience.
• Consistently look for opportunities to gain new members and elevate service levels.
• Prospect for qualified leads and create traffic through mailers, referrals, outreach, etc.
• Develop relations within community and local small businesses by involving club in community events.
• Build a network of contacts through prospecting and referrals.
• Develop and maintain relationships with current members on a name to name basis.
• Handle member complaints and resolve issues promptly.
• Determine prospect’s goals and motivation, be knowledgeable of all products, programs and services and ensure prospects understand the value of Flex Fitness’ role in helping them reach their fitness goals.
• Reach and surpass monthly sales projections.
• Perform all basic transactions including billing change, freeze, club to club transfer, member to member transfer.
• Attend sales and training meetings as necessary.

The Marketing/Membership Consultant reports directly to the Manager.